The ‘first line manager’ role is unique in organisations as this person is the one level who manages ‘non-managers’. This brings its own set of hurdles to overcome, and for people new to managing others there is a lot to learn. 

This course is aimed at those new to management; those with about 6 months experience as manager; or those you are looking to promote in the next few months.

This programme will help new managers learn about:

  • how their job changes the friendship and management relationship
  • the key challenges ahead so they can avoid early mistakes
  • how not to do it all themselves and delegate things to help
  • managing workloads and deadlines, especially customer demands
  • dealing with the early stages of people problems and conflict
  • developing their team through coaching and team work
  • running team briefings
  • giving 1-2-1 reviews and coaching feedback
  • managing the day-to-day priorities of their team whilst managing their own day job
  • developing a ‘tool-kit’ of techniques and skills which they can use to cope with issues they will face as they grow into their new job

Overall, being a new manager can be tough; and a practical toolkit of best practice do’s and don’ts will really help new managers avoid mistakes, and feel more equipped to cope in the early days.

Who should attend

  • team leaders, supervisors and project managers with up to one years experience in their new role
  • high potentials who look to be promoted in the next 6 months
  • technical and project leads who would like to ‘up skill’ on their management techniques

Programme Overview – Day one

  • Being a manager – what it means
  • Coping with the changes ahead
  • Typical challenges to deal with
  • Creating good habits and routines early
  • Manging and doing your own work together
  • Keeping focused on what you want to achieve
  • Target and objective setting
  • Giving work to others – the art of delegation
  • Building in time to do value added things

Programme Overview – Day two

  • Coaching around the task to support others
  • Using key motivators to create followers
  • Dealing with people problems early
  • Giving difficult feedback
  • Building trust and respect in the team
  • Spreading the workload
  • Growing the team through briefings and working together
  • Working with remote workers
  • Action Planning and gaps to develop

To register your attendance to this 2 day course, please follow the link provided on the right hand side. Alternatively, to contact the organiser directly, please use the contact information also provided on the right hand side.