The ‘first line manager’ role is unique in organisations as this person is the one level who manages ‘non-managers’. This brings its own set of hurdles to overcome, and for people new to managing others there is a lot to learn. 


This programme will help new managers learn about:

  • how their job changes the friendship and management relationship
  • the key challenges ahead so they can avoid early mistakes
  • how not to do it all themselves and delegate things to help
  • managing workloads and deadlines, especially customer demands
  • dealing with the early stages of people problems and conflict
  • developing their team through coaching and team work
  • running team briefings
  • giving 1-2-1 reviews and coaching feedback
  • managing the day-to-day priorities of their team whilst managing their own day job
  • developing a ‘tool-kit’ of techniques and skills which they can use to cope with issues they will face as they grow into their new job

Overall, being a new manager can be tough and a practical toolkit of  best practice do’s and don’ts will help new managers avoid mistakes, and feel more equipped to cope in the early days.

Who should attend

  • Team leaders, supervisors and project managers with up to one years experience in their new role
  • High potentials who look to be promoted in the next 6 months
  • Technical and project leads who would like to ‘up skill’ on their management techniques

Programme Overview

Day One

  • Kicking off the early days
    • being a manager – what it means
    • coping with the changes ahead
    • typical challenges to deal with
    • creating good habits and routines early
  • Getting things done
    • managing and doing your own work together
    • keeping focused on what you want to achieve
    • target and objective setting
    • giving work to others – the art of delegation

Day Two

  • Developing my people
    • coaching around the task to support others
    • using key motivators to create followers
    • dealing with people early
    • giving difficult feedback
  • Developing my team
    • building trust and respect in the team
    • spreading the workload
    • growing the team through briefings and working together
    • working with remote workers
    • action planning with gaps  to develop

To register your attendance for this course please follow the link provided on the right hand side.