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Do you want to go back to basics for customer service?
This short course will give an overview of the essentials and help you to develop effective relationships.
You will have the opportunity to learn and discuss the principles of customer service and you will go away confident to be able to implement the steps to deliver a good customer experience.
You will learn the importance of a consistent approach across your service channels and also, when the inevitable happens, how to handle complaints or negative encounters.
Although primarily targeted at customer facing delegates there will also be discussion about how to develop business relationships.
To register your attendance for this event please follow the link provided on the right hand side.