This workshop is designed to equip anyone involved in the interviewing and selection process with a range skills and techniques they can use to conduct recruitment interviews which are effective, within the law and fits with your company culture. 


This programme will enable delegates to:

  • Use effectively behavioural, competency based interviewing – where the most reliable
  • Indicator of future performance is evidence of past behaviour
  • Identify the essential criteria and experience you require with the job and person specification and to evaluate if the candidate meets this
  • Establish what to look for in a CV – highlighting areas that need clarification at  the interview
  • Prepare for and structure the interview and manage the time available
  • Identify what questions to ask to understand the candidate’s experience and get them talking
  • Sell your organisation’s benefits and on-board the right person quickly
  • Work within the legal framework – things you can / can’t ask and the legal pitfalls  to avoid
  • Manage ‘tricky’ questions that the candidate might ask
  • Give your feedback after the interview, including your recommendation on hiring

Target Audience

  • All people who are involved at any stage of the interviewing and selection process
  • Those managers who are out of practice and require a refresher to their interviewing skills
  • Younger managers and employees who are likely to be involved at a future stage as an observer or additional assessor

Course Structure and Methodology

A set of slides are provided to delegates as a take away some of which  are for further background reading as the actual course delivery is provided through:

  1. Facilitated discussion  and Q&A
  2. Slide content and walk through of best practice and tips
  3. Group and facilitator feedback on specific leadership qualities
  4. Coaching

Content Overview

Behavioural, competency based interviewing

  • Challenges, objectives, cost of mistakes
  • Preparation and what are we looking for?
  • Using the job and person specification
  • Covering letters and CVs

Questioning skills

  • Those you can and can’t ask
  • Using the STAR questioning structure to get real examples of previous experience
  • Legal pitfalls to avoid
  • Common perception errors and how to avoid to avoid them

The Interview meeting structure

  • Room set up and using suitable body language
  • Structure and managing the time
  • Welcome 
    • Setting the climate
  • Acquire 
    • ‘High gain’ questioning and listening
    • Cultural fit – questions/tests to check this
  • Supply 
    • Sharing information, selling the benefits of your company
    • Answering their questions
  • Part 
    • A professional close
    • What next?
  • Practical 
    • Structural practice sessions with observers and feedback on key learning points
    • Panel and working with others
    • Common mistakes and ground rules to help
    • Making good objective decisions

To register for this course, please follow the link provided on the right hand side.