Any review of essential management skills always puts effective communication close to the top of the list. Yet poor communication is at the root of many problems. 

This workshop will help managers understand their own communication style, learn the essentials of good communication and develop their confidence to communicate effectively.

By the end of the workshop, managers will:

  • understand the essential ingredients of effective communication
  • have an understanding of their own communication style
  • have developed their own communication skills
  • have gained confidence in how to effectively influence others

Course Content


  • What is effective communication?
  • Barriers to effective communication
  • Verbal and non-verbal communication

Developing Self-Awareness

  • Understanding your own communication style
  • Communication Styles questionnaire

The Essential Skills

  • Understanding body language
  • Active listening & questioning techniques
  • Giving and receiving constructive feedback

Effective Influencing

  • How to get your message across
  • Cross-cultural variations in communication
  • Effective influencing in meetings

Pre-course work

To complete the communications styles  questionnaire

Post course work

To use an action learning log to continue to develop their understanding of different communication styles, and effective learning.

To register your attendance to this course, please follow the link provided on the right hand side. Alternatively, to contact the organiser directly, please follow the link also provided on the right hand side.