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Ran by Develop Anglia, this one day interactive training programme will get your staff to think about their own experiences of good and bad service, understand why their role has such an impact on your customers’ experience, and learn vital communication and listening skills that will set them up for success.

Great customer service is key to any company’s success, as it enables businesses to create the right first impression which will result in continued repeated business time and time again. Customer Service standards should be at the heart of any company and should be embedded across all levels, not just those on the front line.

This course is suitable for anyone who interacts with customers and needs to develop or enhance their skills in this area.

To book your space on this course please click here.