Assertiveness is not always about getting your own way, but it is about being able to confidently express your own needs. This workshop is about understanding what assertiveness really means to you, and how to be more assertive when you need to be.

By the end of the workshop delegates will:

  • Understand what assertive behaviour is.
  • Be more aware of ‘difficult’ people and situations, and how to respond to them.
  • Understand and know how to use assertive communication
  • Know when and how to be assertive

Course Content

What is assertive behaviour?

  • My Bill of Rights
  • Recognising assertive, aggressive and passive behaviour

Developing self-awareness

  • Understanding ‘difficult’ people, ‘difficult’ situations and our responses to them.

Assertive communication

  • The elements of effective communication.
  • Using transactional analysis to help develop assertive communication.
  • Giving and receiving effective feedback

When to be assertive

  • Team needs versus your own needs
  • Understanding the goodwill reserve

How to be assertive – the practical part

  • Giving your opinion
  • Making requests
  • Saying no

There are 12 places available, to book your place, click here.