Assertiveness is not always about getting your own way, but it is about being able to confidently express your own needs. This workshop is about understanding what assertiveness really means to you, and how to be more assertive when you need to be.

Course Content:

  • My Bill of Rights
  • Recognising assertive, aggressive and passive behaviour
  • Understanding ‘difficult’ people and ‘difficult’ situations
  • The elements of effective communication
  • Using transnational analysis to help develop assertive communication
  • Giving and receiving effective feedback

At the end of this course delegates will understand what assertive behaviour is, be mroe aware of ‘difficult’ people and situations, understand and know how to use assertive communication and know when and how to be assertive.

To book your place on this course, please click here