This unique workshop develops understanding and strategies to help managers and HR staff at all levels manage this small but very difficult group of any workforce. 

Difficult staff behaviour seems to be growing problem  in many organisations. Most people behave well most of the time, but problems can develop in the workforce with staff that show extreme, persistent and  difficult behaviour.

This  workshop is suitable for:

  • HR Professionals
  • Line Managers and supervisors
  • Business owners
  • Anyone who just doesn’t know where to start with this issue

Course Tutor – Martin Smith PhD 

Martin is an accredited member of the British Association of Counsellors and Psychotherapists, a life member of the Open University Psychological Society  and a member of the Institute of Leadership and Management. A senior lecturer in psychotherapy  at Nottingham Trent University and independent training consultant, he specialises behaviour in the workplace and personality issues which go well beyond simply awkward.

An ACAS senior adviser will co-deliver this event, offering best practice workplace advice

This course will cover:

  • Understanding extreme difficult behaviour (EDB)
  • Understanding how staff develop to an EDB
  • Identifying the “Predator from the Prey”
  • Awareness of difficult personality types

This course will:

  • Develop strategies to manage extreme difficult behaviour in the workplace
  • Use of an active case study to identify language and behaviour of an EDB
  • Recognise key warning signs to help tackle extreme difficult behaviour at any early

To register your attendance for this e vent please follow the link provided on the right hand side.